COMPANY PROFILE

Emergency Medical Care is a subsidiary of Axa Assistance, specialising in primary and emergency care.
Set up in 1998 by doctors expert in international health problems, the company is committed to meeting medical service needs at locations and sites run by international industrial companies.



Emergency Medical Care is a company with a strong enterprise culture that believes in fostering the loyalty of its workforce through the values it adheres to in the course of its work.

OUR MISSION STATEMENT

To offer our partner-clients the highest standard of medical services and thus provide the very highest standard of safe and secure medical services to their expatriate and local staff in keeping with professional ethics and maintaining high standards of competence and responsibility.

QUALITY STATEMENT

Emergency Medical Care’s development is an integral part of a Quality policy in the broadest sense of the term. As well as formalising all its processes through procedures manuals available to clients, Quality is fundamental given in our competitiveness. Every member of staff is trained in, informed about and contributes to the improvement of processes and performance, with the aim of guaranteeing the safest medical service to clients and thus increase customer satisfaction.

RESPONSIBILITY

Emergency Medical Care takes a very strict ethical approach to business and its Code of Conduct serves as a guideline throughout. Every new opportunity is considered a partnership, for the benefit of all parties involved. To achieve a win-win situation Emergency Medical Care strictly adheres to the highest standards of professional integrity, and every step is managed with maximum efficiency, effectiveness, responsibility and accountability, from the bottom up and the top down. High quality communications, reporting structures, performance management and motivation allow Emergency Medical Care to accurately channel its intellectual and emotional capital to its target.

HEALTH, SAFETY AND ENVIRONMENT

As a major healthcare assistance provider, Emergency Medical Care is renowned for its commitment to health and safety for all. This applies to Emergency Medical Care’s partners, collaborators, customers and contractors, as well as the communities neighbouring sites where Emergency Medical Care conducts its operations. A proactive and focused approach to environmental protection is yet another facet of the Emergency Medical Care culture. In order to achieve its goals without betraying its business culture, Emergency Medical Care complies fully with rules and regulations however strict, and always adheres to local and international laws and standards.

SOCIAL RESPONSIBILITY AND SUSTAINABLE DEVELOPMENT

Emergency Medical Care’s culture of Social Responsibility ensures that it establishes sustainable relationships with local organisations and institutions, for the benefit of all parties concerned. In order to give something back to local communities Emergency Medical Care teams are currently involved in voluntary (i.e. not-for-profit-) projects, and are constantly helping to create sustainable wealth for its local partners.